FAQs
IMPORTANT TICKET INFORMATION
- There are no fees for spectators to enter the event grounds. Only those planning on bouncing on any of the inflatables require a ticket. This includes parents who are accompanying children. Parents accompanying a child should simply purchase their own individual ticket to the same session/time slot that their kid is attending.
- All children aged 3 and under can enter any kids session but must be accompanied by a paying parent/carer with their own ticket.
- Tickets are cheapest when purchased in advance from this website and will cost more if purchased on the event day from the box office.
The Event
Please arrive in advance of your session start time.
Showing up late to your session will not prohibit you from being able to enter, however your 1.5 hour session will not be extended further than the original ending time.
Anyone aged 0-100 is welcome!
Our Junior Session is dedicated to children aged 7 or under and their parents/carers. If your kids are on the smaller side and your looking for a session that’s more appropriate for their age group then this is your time slot!
Our All Ages Session allows siblings and friends of mixed ages to bounce together along with their parents/carers.
Our Junior Session is dedicated to children aged 7 or under and their parents/carers. If your kids are on the smaller side and your looking for a session that’s more appropriate for their age group then this is your time slot!
Our All Ages Session allows siblings and friends of mixed ages to bounce together along with their parents/carers.
No. Only children aged 3 and under must be accompanied into the inflatables by a paying parent/carer with their own ticket.
It’s free for parents to attend the event with their children. However, if you want to enter any of our inflatable attractions along with your children you will require your own individual ticket. Simply purchase an additional ticket to the same session/time slot that your kids are attending.
For safety we do require that any kids 3 & under are accompanied into the inflatables by a paying parent/carer with their own ticket.
There is no minimum age requirement but all children aged 3 and under must be accompanied into the inflatables by a paying parent/carer with their own ticket.
Our ‘Access All Areas’ pass gives you 1.5 hours to experience our unique attractions.
Bouncing and having this much fun in the outdoors will require some energy. So we suggest you dress in something to keep cool. The only restrictions we have are ‘no shoes’ and ‘no bare feet’. Comfort is key! As the weather is unpredictable – we suggest wearing knee length pants or full length trousers whilst you bounce!
Bounce The Mall features the largest ball pit on the planet, a 600ft long obstacle course, giant slides, a huge birthday cake bouncer, silent disco dome, inflatable sports arena & more!
While it won’t be possible to spectate on what’s going on inside the inflatables, everyone is welcome to come down to our site and no ticket is required to enter the grounds.
Tickets will only be required if bouncing on the inflatables. For safety we do require that any kids 3 & under are accompanied into the inflatables by a paying parent/carer with their own ticket.
Absolutely not. The Bounce The Mall experience can be as high energy or as low energy as you want. Come in and jump around, or chill out on one of our inflatable sofas the whole time, watching the world bounce by. It’s entirely up to you!
Bounce The Mall is a rain or shine event and we won’t let some light rain stop the fun. We recommend checking the local weather report in advance of your session and dressing appropriately.
The safety of our customers and staff comes first and in the case of thunderstorms, heavy rain, strong winds or other adverse weather conditions that would pose a risk we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email, sms, and on the Facebook event page.
Bounce The Mall is an outdoor event. Therefore, on sunny days, we advise all participants to dress appropriately, stay hydrated and apply sunscreen. We have dedicated shaded areas throughout the site and complimentary drinking water is available also.
Our goal is always to deliver the full Bounce The Mall experience. On rare occasions this may not be possible due to unforeseen logistical issues. In these circumstances we reserve the right to alter, substitute or withdraw individual elements of the event. Where possible we will communicate this in advance.
Bounce The Mall does not charge for parking at any of our events. If the venue we are hosting the event at chooses to charge a parking fee it’s at their sole discretion.
If you have pre-booked keep your eye on your inbox (including your junk folder) the day before you are attending for our event guide. This contains tons of useful information including any venue parking charges.
My Tickets
To guarantee your spot we recommend purchasing in advance online from https://bouncethemall.com. Sessions do often completely sell out in advance of the event.
All sales are final, and we cannot refund tickets unless a refund is due in accordance with our weather & date change policy which is detailed HERE.
All purchasers are asked to agree to this policy during checkout. To avoid disappointment we recommend checking your calendar and selecting the date and time of your visit carefully.
Subject to availability, you absolutely can. Contact our ‘ticket inquiries’ department at https://bouncethemall.com/contact with the below info:
- Name and Email address you used to book your order
- The session day and time you would like moved into
Please note, date changes must be requested at least 24 hours before the event start time. Any requests after this time or at check will not be accepted. Any no-shows or unused tickets will not be eligible for a date swap. All sales are final and non-refundable.
Very young infants that will be worn/in a carrier whilst on the inflatables do not require a ticket.
If you have access to a printer we recommend printing your tickets as this will speed up your check in process, but so long as you can show your email receipt or tickets on your phone you will be good to go!
Tickets are non-transferable and can only be used by those named on the tickets. If you would like to transfer your tickets to someone else you first need to contact us so we can update the tickets to reflect those who will be attending. You can do this by sending us the details of the changes required, along with the location you will be attending, and your booking number (which can be found in your booking confirmation email) at https://bouncethemall.com/contact
Once we have updated your tickets we will resend them to the email address you used when placing the order. If you would like the contact email or the phone number updated please let us know as both are used to communicate any important event day announcements.
Other Stuff
If your event has been cancelled or postponed you will have received an email outlining your options. If one of those options allowed you to request a refund, rest assured that we are working through these and will notify you when the refund has been processed. If you chose to keep your tickets, new tickets for the rescheduled date will be issued soon.
We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers!
All our currently planned tour dates are listed at https://bouncethemall.com/tour-dates/
If your location doesn’t appear on the above page, register your details at the bottom of this page and we will keep you informed and let you know when we’re coming to a location near you in the future!
We care a lot about cleanliness and have strict cleaning protocols in place. Attractions are cleaned between each session with special attention paid to high touch points. There is a more thorough deep clean carried out on a daily basis as well as ongoing specialist cleaning treatments applied regularly.
There is no weight limit on our inflatables. Whatever the weight, we can take it!
Whilst we do allow those who are pregnant to take part, you do so at your own discretion. Be mindful that the surface of any inflatables can be unpredictable, and you may lose your footing at points.
No pets are allowed.
All turned in lost and found items can be picked up during event hours while we are in town. After the event weekends in each city, valuables will be turned into the local police station and can be picked up there.
For all other inquiries please get in touch at https://bouncethemall.com/contact/
